Dec 30

Klout Has It All Wrong: When It Comes to Link Response on Social Media, Timeliness, Not Follower Count, Is What Matters

By Kelsey Jones

Klout has it all wrong. How many followers a person or business has on Twitter or how many thousands of users have liked a company on Facebook doesn’t matter as much as timeliness does. In order to get responses from businesses and individuals on Twitter, Facebook, or other social media avenues, no one is going to see a post when it is posted when they aren’t online.

According to Bit.ly, most links posted on social networks last about three hours, with YouTube having the longest longevity of links. The Bit.ly blog states, “In general, the half life of a bitly link is about 3 hours, unless you publish your links on youtube, where you can expect about 7 hours worth of attention. Many links last a lot less than 2 hours; other more sticky links last longer than 11 hours over all the referrers.”

Graph is from the Bit.ly blog post:

halflife density thumb Klout Has It All Wrong: When It Comes to Link Response on Social Media, Timeliness, Not Follower Count, Is What Matters

Therefore, the actual time a user or business posts on their social network profiles will directly influence the chance that they will share or click on a link. For important content or messages, Danny Sullivan from Search Engine Land recommends posting a “Second Chance Tweet”:

“On our @sengineland Twitter account, we tweet a story as soon as it’s posted. However, many of our Twitter followers might easily miss this, if they’re not online, busy and so on. That’s why we schedule a “second chance” tweet for most major stories to go out a few hours after they originally get tweeted.

Typically, we receive about 50% more traffic from Twitter from our second chance tweets as from the original ones. In other words, by simply tweeting a story again, some hours after the “half-life” of the original tweet has expired, we pick up 50% of the traffic that the original tweet generated.”

The content a profile posts, combined with the time they post it and how many times the content is shared, will be the key influencers on how many times a link is clicked on and shared. Do accounts with larger numbers of followers or likes have a greater chance of someone seeing their content based on the likelihood of higher impressions? Yes, but in order to make these numbers effective, businesses and individuals must pay attention to when and what they are posting.

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Dec 22

SEO for Mobile Applications

By Kelsey Jones

Although it is a fairly new platform, mobile applications are growing in the thousands every year, most with free and/or paid versions. The free versions usually have ads to cover the development costs and eventually produce a revenue.

Even though mobile applications can bring in thousands in revenue for developers and companies, the thought of using SEO for application descriptions seems very rudimentary and even “Black Hat” when compared to the traditional online SEO applications that we use for websites. Many application descriptions include keywords at the end:

Screenshot Taken 12/22/2011

mobile app seo thumb SEO for Mobile Applications

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Dec 19

Could Online Friends Hurt Your Credit Score?

by Bethaney Wallace

6209753987 80bac44c74 300x200 Could Online Friends Hurt Your Credit Score?In a time where credit rankings affect almost everything – homeownership, the ability to qualify for a credit card, obtaining a loan, etc. – there is now one more aspect that can stand in the way of a high ranking score. Where once credit scores were purely based on one’s ability to earn and pay back money, there is now an outside factor being put into the mix: social media accounts. But here’s the scary part, it’s not necessarily your social media account that can affect the rankings, but your online friends’.

In an article by Beta Beat last week, the magazine tells their story of applying to a loan company, Lenddo – the first loan co. to use social media as a decisive factor. Beta Beat said they first were asked to give their Facebook profile, then several other user names to online accounts, including gmail and Twitter. And then, they were denied for not having enough friends with high credit scores. (Just to be fair, as the story pointed out, even if they had qualified, they wouldn’t have gotten the money as Lenddo is based in Hong Kong.)

How Does it Work

Lenddo uses a “proprietary and secret” algorithm to help determine credit scores and loan-worthiness, according to the company’s CEO, Jeff Stewart. He also said, “…if Lenddo sees one of your best Facebook buddies took out a loan and paid it back, there’s a good chance you will too.”

When Beta Beat applied, they were told they’d need at least three friends with a score more than 400 in their “Lenddo trusted network.” It’s also probably safe to say that, because they are a magazine, their friend base (and therefore scores) are askew. But what about the social media enthusiast with fully paid loans who just happens to have a lot of “friends” who are bad with money? Will they be denied as well? This is one answer Lenddo’s new loan program doesn’t offer an answer to.

Who’s Next?

What about American banks? Will they be next to hop on the social media algorithm factor? I sure hope not. Yes, America has quite a few citizens to default on loans, to owe credit companies money. But there are also plenty of the financially-sound kind as well. Why should a person’s high school friend’s credit score affect their ability to buy a house or build a new one? Why should keeping in contact with someone with poor financial skills be a punishment? Isn’t checking individual scores enough? Monitoring a person’s friends’ credit scores is essentially judging them on something they have no control over. How many even know what kind of credit your best friends have? Sure you know whether or not they pay their bills, but who knows it they’re on time, or if they pay their credit card minimum or entire balance each month?

No word yet on Mark Zuckerberg (although Lenddo quotes his willingness to advance social media), as to how he feels about this next advancement to his multi-billion dollar invention. However, if this program does continue to grow, it could chance social media and online friends as we know it – taking online profiles from a way to keep in touch, to something that could actually affect the way you live your life.

Photo courtesy of Flickr.

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Dec 16

Use Twitter as a Customer Service Tool

By Kelsey Jones

Last week, my husband mistakenly spelled my middle name wrong on our airfare reservation for our delayed honeymoon to Jamaica. After berated him for not knowing the correct spelling of my middle name, I got to work trying to correct the problem. After dealing with Orbitz, where the only solution included a fee of some kind, I thought about Twitter, which has solved my problems in the past.

I tweeted to @DeltaAssist asking for help. They responded within the hour through a Direct Message asking for my flight number. After passing on the information and explaining my situation, here is what happened:

tweet1 thumb Use Twitter as a Customer Service Tool

tweet2 thumb Use Twitter as a Customer Service Tool

tweet3 thumb Use Twitter as a Customer Service Tool

@DeltaAssist to save the day (and our trip)! This is a prime example of great customer service over Twitter. How refreshing is it that companies are listening and can fix problems in the matter of 5 minutes. No more waiting on hold, no more being transferred to supervisors, just solutions.

And Solutions Equal Happy Customers.

I will go out of my way to fly Delta after this experience. I had assumed they would tell me if wasn’t possible since we booked through Orbitz, but IO at @DeltaAssist made it easy.

Here are some other examples of businesses I have asked for help through Twitter, with positive results:

tweet4 thumb Use Twitter as a Customer Service Tool

tweet5 thumb Use Twitter as a Customer Service Tool

and I’ve also used @ComcastCares to get an incorrect charge taken off my bill.

Bottom Line:

Customers: When in doubt, take to Twitter.

Businesses: Realize the power of using Twitter as a customer service tool.

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Dec 13

B-Sides: I’m Kind of a Mac

by Bethaney Wallace

About two months ago, I went from slowly tipping my toes into the edges of a pool to jumping in – a full on giant-splashing cannon ball. I got an iPhone. A few B-sides posts ago I shared how I finally purchased a Mac, that after years of being cheap and angry, I wrote the big check and started closing Word tabs from the left. Now, just a few months later, I bought my second Apple product and became a card-carrying member.

3096661724 bf62eafd11 300x225 B Sides: Im Kind of a MacIt wasn’t some revelation that made me betray my former PC ways. I was never for either side – Macs and PCs just floated through my life idly and unaware. I was just too cheap to justify buying Apple products. But, once electronics became my livelihood (I spend roughly 7 hours a day on the computer), I gave Macs a second look.

Then, once it was time to give up my two-year stint with a phone that had clicking buttons and no internet access, buying a phone of the same brand just made sense. Rather than having to mix and match PC brands or products, I ordered my iPhone knowing it was not only compatible with my constant sidekick (my MacBook Pro), but that they were made for each other. They automatically sync. My iTunes (both music and work-related apps) takes care of itself. The chargers don’t have to be checked for compatibility. And in an extremely petty comparison, their cords are color-coded for easy locating.

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