By Kelsey Jones
Last week, my husband mistakenly spelled my middle name wrong on our airfare reservation for our delayed honeymoon to Jamaica. After berating him for not knowing the correct spelling of my middle name, I got to work trying to correct the problem. After dealing with Orbitz, where the only solution included a fee of some kind, I thought about Twitter, which has solved my problems in the past.
I tweeted to @DeltaAssist asking for help. They responded within the hour through a Direct Message asking for my flight number. After passing on the information and explaining my situation, here is what happened:
@DeltaAssist to save the day (and our trip)! This is a prime example of great customer service over Twitter...Read More