customer service tagged posts

Amazon Gets Into the Grocery Game With Its Own Products

Category: advertisinge-Commerce Comments: No comments

Amazon-FreshIn its latest bid to take over the (consumer) world, Amazon is slated to offer private label groceries. The retail monolith already sells home essentials like toilet paper, so adding food could be seen as the next step toward biological vertical integration. Selling in-house groceries might mean a tricky adjustment in product standards and shipping. However, the value of the Amazon brand doesn’t come from the quality of its inventory, but the quality of the buying experience. Customer service is Amazon’s product, and it’s a good one.

Sure, #PrimeDay will always feature prominently in the Seattle retailer’s blooper reel, but the good experiences have far outperformed the bad for me personally. In fact, it’s not even close. The disparity looks like a Cavaliers-Raptors box score...

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Awesome Content Idea: The Report-a-Typo Tab

Category: Content & WritingFeaturedgrammar newsUncategorized Comments: No comments

Typos happen. Sometimes they’re dumb, a miss-stroke of the finger, and sometimes they’re downright blatant. You wonder how anyone could have made such a glaring error. I make them too. Sure they’re mindless and embarrassing, us writers are supposed to have our crap together, after all. That’s what we get paid to do. But the thing about editing your own work is that your brain eliminates typos. You know what you meant so you skim over what’s missing or what’s wrong without even realizing everything is not as it should be. It’s also how I talk.

Then, once these typos are posted, emails start pouring in (or texts or comments or phone calls), letting you know what error was made...

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Social Media as the New Age of Customer Service

Category: BusinessEducationFeaturedMarketing Comments: No comments

CustomerServiceWith seemingly constant access to the Internet, communication is more prevalent than ever. We can call and text anyone within our phone books, at any time, and we can share our opinions on companies. For all to see. Within a few seconds, we can give an opinion and get it out into the world – forever searchable by the interwebs. Which also means we have more ways to reach companies, and a quicker access at feedback. Companies are looking for those who mention their names, while customers are looking for any outlet possible in which they can talk to a business.

This is a new norm that allows for an efficient line of communication. Where customers can reach out (and vice versa) in real time. Where they don’t have to be put on hold or wait for days at a time for an email response...

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Can You Afford to Avoid Reputation Management?

Category: BusinessEducationFeatured Comments: No comments

Guest post by Dave Landry, Jr.

In the modern age of social media, it can be very important to maintain a strong and positive reputation. We live in a world where viral content often determines success or failure for online and offline businesses. If you’re not prepared to present your company accurately and effectively in this digital landscape, there could be trouble on the horizon. In order to avoid sending the wrong message, you might want to consider the benefits of reputation management.

Specifically, because the Internet gives everyone the power to speak out about negative experiences, and that negativity has the power to reach millions of eyes...

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My Terrible, Awful Experience with Verizon … Yet Again

Category: BusinessFeaturedTechnology Comments: No comments

verizon logoA few weeks ago I ordered a new phone. And I thought it’d be fairly painless experience. Like the last time when I ordered my phone online, and the only shade Verizon threw was asking me too many times if I was sure about not getting insurance. (Yes I’m sure, it lasted three+ years and isn’t really cost-effective seeing as you still have to pay to get a new phone, while paying every month.)

But I was wrong. This time around things went terribly wrong. Ridiculously and frustratingly wrong. It’s not like Verizon and I haven’t had our issues in the past, but events were to only happen few and far between. This time, however, the hits just kept coming.

Not only did I have issues with ordering, I had problems with my delivery address, confirmation, delivery date, and activation...

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